Case: Reimagining Helpdesk.media’s Knowledge Base for support agents

Used daily it helps volunteers and managers answer questions from people who were affected by the war in Ukraine and maintain Helpdesk.media’s tone of voice

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Case: Improving quality of chats at Helpdesk.media

Elevating quality of chats in Helpdesk.media’s conversational support system, resulting in improved accuracy, efficiency and user satisfaction across all customer interactions

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Designing a procurement app for a purchasing department at Samokat

The largest online store in Russia has a back office product that offers the purchasing department a wide range of tools from creating supplier contracts and placing orders to order tracking, assortment management, and forecast analysis

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A dive into qualitative research

Exploring qualitative research methodology and best practices to enhance the design and optimization of internal systems

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Uteka — a drug marketplace

Making healthcare more accessible and convenient

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Various design samples over the last several years

Forgotten stories

Telling unique stories from antique postcards that I find on flea markets Visit website ↗︎

A Personal inventory of essential things

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This website was built on Cargo with some CSS tricks. Typeface is Diatype. Favicon is A girl with a rake by Hans Andreas Dahl

Design should be invisible

I don't have a university degree in design. This may sound alarming but I consider a constant self improvement an important asset.

I studied French and German linguistics which sparked a desire to learn things myself outside of the university walls. 7 years ago I started designing.

I believe good design should be simple and clear. Good design is the one that people don't think about, it just works.

Currently Manifesting

Foster innovation and meaning. Design with people in mind, not profit, prioritising intuitiveness, accessibility and simplicity creating ethical foundation for design in digital space…

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The site belongs to Eldar Isiangulov
Berlin, Deutschland
Freelance web designer
helloeldar@outlook.com VAT DE361012167